State of The Industry
Pam Inman, IOM, CAE, American Hotel & Lodging Association
Revenue Management - “Exceeding Expectations by Fostering Accountability & Trust”
Santos Caban Jr., Hersha Hospitality Management
Customer Service – A Walk in the Park
Woody Boyer, Consumer Impressions
Andy Rill, Wirehead Business Technologies
Walking before Running – Do you have a solid electronic distribution strategy?
Josh Graham, TravelCLICK
Multi-Tasking In Today’s WorldCraig Stechman, CHSP, Hersha Hospitality Management
Hotel Internet Marketing and Web 2.0
Kimberly Ehrlich, Milestone Internet Marketing
Enjoy The Ride - (Motivational Presentation)
Steve Gilliland, CSP
